Help for Players and Administrators

Click on a topic below to get help on that subject.


1: Service Overview and Help

Why we built the My Tennis Challenge system.

We had 3 major goals in mind.
1: Provide a system to encourage more players to play more matches more often.
2: Enable anybody who wants to play more tennis matches to be able to play matches when they choose at a venue and time they prefer.
3: Make it easy for anybody to setup and administer their own My Tennis Challenge Ladder competition.

What is a Tennis Challenge Ladder?

A My Tennis Challenge Ladder is a list of players who can challenge other players on the Challenge Ladder to a tennis match.

Who can setup a My Tennis Challenge Ladder?

Anybody can setup a My Tennis Challenge Ladder. Tennis Coaches, club and centre administrators, individual players, businesses, etc.

Who can play in a My Tennis Challenge Ladder?

There are 2 different types of My Tennis Challenge Ladders. OPEN (This means the challenge ladder is open for anybody to join without the assistance of the challenge ladder administrator) or CLOSED (The challenge ladder administrator is the only person who can allocate players to the challenge ladder).

Can players under 18 years of age play in My Tennis Challenge ladders?

Yes, players of any age can play in My Tennis Challenge ladders. Players that are under 18 years of age must have the consent of their parent/guardian. The parent/guardian assumes full responsibility for travel organisation to and from the match, and assumes full responsibility for not only the players behavior, but for the supervision of their player.

What are the different categories of challenge ladders?

When setting up a new challenge ladder the administrator can select by Standard, Date Range, Match Format, Ladder Type, Age, Gender, Preferred match location and cost.

What does it cost to set up a My Tennis Challenge Ladder?

It's absolutely FREE to set up all My Tennis Challenge Ladders.

What does it cost to play in a My Tennis Challenge Ladder?

When setting up the challenge ladder the administrator selects the participation fee. Players pay the ladder participation fee which lets them play as many matches as they choose for that ladder.

How long do My Tennis Challenge Ladders last?

When setting up the Challenge Ladder the administrator selects the ladder start and end dates. Challenge Ladders can be anywhere from 1 day to a maximum of 3 months.

Can I use my mobile phone/device to use My Tennis Challenge?

My Tennis Challenge website is built using standards based HTML 5 which means you can do everything on your iPhone, iPad, Android or Microsoft mobile phone.

Just go to www.mytennischallenge.com on your mobile device's built in internet browser. You don't need to download and install any additional apps.

I have my own website or blog. How can I display My Tennis Challenge Ladder on my website?

Every My Tennis Challenge Ladder that you are involved in as a player or you have setup as the administrator has a button at the bottom labeled Show Embed Code. Click on this button to expose the ladder embed code. Copy this embed code and paste it into your website or blog to display this challenge ladder on your site.(Contact your website developer if you don't know how to do this)

How can I get more help or submit feedback on My Tennis Challenge?

You can ask us a question or send us feedback by using the Contact us form which is available via the Contact Us link at the bottom of all screens.


2: Player Help

How do I Register as a Player?

VIDEO ON HOW TO REGISTER AS A PLAYER
1: To Register as a Player go to the Register then Register as a Player Menu link near the top of your screen.
2: Complete all the fields.
3: Make sure you enter an email address that you have access to as all messages from the system will be sent to this address.

How do I know what standard I am?

Read all about the International Tennis Number ratings system here

How do I join a challenge ladder?

VIDEO ON HOW TO JOIN A CHALLENGE LADDER
1: Register as a Player
2: After you Login you will be in your Player Panel.
3: The Menu Tab on the far right is Join A Ladder. Click on that Menu Tab.
4: The text that is displayed above the list of available challenge ladders explains how to navigate and join as many challenge ladders as you like.

How do I join a restricted challenge ladder?

VIDEO ON HOW TO REGISTER AS A PLAYER
1: Register as a Player
2: After you Login you will be in your Player Panel.
3: The Menu Tab on the far right is Join A Ladder. Click on that Menu Tab.
4: The text that is displayed above the list of available challenge ladders explains how to navigate and join as many challenge ladders as you like.
5: The player locates the challenge ladder and clicks on the Send Joining Request button that is located at the bottom of the challenge ladder.
6: The ladder administrator will receive an email informing them that they have a new message waiting for them in their messaging area on My Tennis Challenge.
7: The message will read as follows: You have received a new joining request for your ladder "Ladder name".
8: The ladder administrator selects the ladder from within their My Ladders page and then clicks on the Accept Joining Requests button which is located at the bottom of their challenge ladder.
9: They then select the players they want to accept and join their ladder and click the Submit button.
10: An email and message will be sent to all players who have been accepted into joining their restricted challenge ladder.

How many challenge ladders can I play in at the same time?

You can play in as many challenge ladders as you choose. This is a good way to ensure you play lots of matches.

Where do I play a match for a challenge ladder?

Each challenge ladder has a preferred venue however you are free to play the match at any venue that you and the player you are challenging both agree to.

What match format is played for a challenge ladder?

Each challenge ladder has a specific match format that is associated with that particular challenge ladder and is displayed on the Challenge Ladder page in the Ladder Info section. However you are free to play a different match format if both players agree prior to starting the match.

How do I initiate a challenge to another player?

VIDEO ON HOW TO CHALLENGE ANOTHER PLAYER TO A MATCH
1: Select the challenge ladder from the list of ladders that are displayed in the My Ladders page. (You can only challenge players who have joined ladders that you have already joined).
2: When viewing one of the challenge ladders that you have joined select a player by clicking on the challenge link in the player’s row in the Challenge column which is on the far right.
3: Now select 3 different preferred dates and times and click the submit button to send the details to the other player.
4: The other player must respond to your challenge request.
5: You play the match.
6: You enter the match result.

How do I accept or decline a challenge from another player?

VIDEO ON HOW TO ACCEPT OR DECLINE A CHALLENGE REQUEST
1: Login
2: Go to your Player Panel
3: Go to Your Messages
4: Click on a message with the Subject heading of New Challenge
5: You have received a new challenge. Click here to view your pending
challenge requests.
6: You need to Click where is says Click here.
7: That takes you to another view where you can click on the challenge
request.
8: Now you can accept the challenge and select your preferred date and time or decline the challenge request.

Which players can I challenge on the ladder?

You can only challenge players that are within a 20% range of your position on the ladder. However to encourage players to play matches as soon as the challenge ladder is officially open the following rules apply.
1: Everyone has an initial ranking of 0 which means for each players first match they are free to challenge anybody on the ladder. (The above 20% rule does not apply)
2: The first 2 players to play a match and enter the match result will be ranked 1 and 2 on the ladder.
3: The next 2 players to play a match and enter the match result will be ranked 3 and 4 and the next 2 will be ranked 5 and 6 and so on until every player on the challenge ladder has played a match.
4: As soon as a player has a ranking on the ladder then they are restricted to challenge only the players who are in a 20% range to themselves on the ladder.

Can I cancel a Challenge Request that I sent to another player?

You can cancel a Challenge Request that you sent to another player before the other player replies by going to your Player panel -> Sent Challenges tab. On the far right you will be able to see a delete button on the right most side of the "not accepted" challenges.

Who supplies the tennis balls for a challenge match?

Both players should turn up to play the match with at least 2 tennis balls or a can of balls that are either new or in good condition. The winner of the match should keep the unused can of tennis balls after the match.

Where can I see all the details of a particular challenge ladder?

Go to your Player Panel, select the My Ladders tab then click on the Visit Ladder link of the ladder you want to find the details of. The Ladder info will be displayed on the left hand side of the screen which contains the Ladder Name, Age category, Start and End Dates, Standard, Gender, Participation Fee and Match Format. You can also search all Open Ladders by clicking the Search Link at the top of the screen.

What happens if a player I challenge declines my challenge request?

If a player declines your challenge request you are free to issue another challenge to a different player.

Why can't I issue a challenge request to another player on a particular challenge ladder?

If you are unable to issue a challenge request to any players on a particular challenge ladder it will be because of one of the following reasons.

1: You have received a challenge request from another player on that particular challenge ladder and you have not yet accepted or declined.
2: You have received a challenge request from another player on that particular challenge ladder and you accepted but have not yet played the match and entered the result.
3: You have issued a challenge request to another player on that particular challenge ladder and they have not yet accepted or declined.
4: You have issued a challenge request to another player on that particular challenge ladder and they have accepted but you have not yet played the match and entered the result.
5: The duration for the challenge ladder has expired.

How do I enter a match result?

VIDEO ON HOW TO ENTER A MATCH RESULT
1: You can only enter a match result after the agreed day and time of the challenge match has passed.
2: Login and go to your Player Panel.
3: Click on the Sent Challenge Tab.
4: Click on the challenge you want to enter a result for.
5: Now click on the Review your opponent tab and complete the review process.
6: Now enter the match result.

How much time do I have to enter a match result?

Players have 24 hours to enter the match result. If no result is entered the match will be automatically awarded to the person who initiated the challenge.

Can I share My Tennis Challenge Ladder so my friends can see?

Every My Tennis Challenge Ladder that you are involved in as a player or you have setup as the administrator has buttons at the bottom to make it simple to share the ladder. You can share your ladder on all the popular social media websites as well as email it directly to friends and family.

How can I dispute a match result?

1: You can dispute a match result after the result has been entered.
2: Login and go to your Player Panel.
3: Click on the Sent or Received Challenges Tab.
4: Click on the challenge you want to Dispute a result for.
5: Now click on the Review your opponent tab and complete the review process.
6: Now click on the Dispute result button.

How much does it cost to play in a challenge ladder?

The ladder administrator selects the participation fee. Players pay the ladder participation fee which lets them play as many matches as they choose for that ladder.

How do I pay the Ladder Participation Fee?

After you play your 1st match on a challenge ladder you must pay the ladder participation fee to play another match on that ladder. Once you pay the participation fee you can play as many matches as you like until the ladder end date. You can only pay the Ladder Participation fee online via Credit Card. This is a secure process via PayPal.
1: Go to the ladder.
2: Click on the Pay the ladder participation fee button.
3: You will be transferred to the payment screen.
4: After successfully paying the ladder participation fee you will be transferred back to the ladder.

What happens if a player doesn't respond to a challenge?

Players have 48 hours to accept or decline a challenge before it is automatically forfeited. If this happens the challenger will take the place of the player that they challenged and the player who forfeited will move down one position.

Can I re-challenge a player that I just played a match against?

You cannot re-challenge a player who you have just played until both players have played another match on that particular challenge ladder.

How do I know that the other player will show up to play?

To ensure that only players who want to be responsible and work to build a credible online My Tennis Challenge Ladder system we have integrated a player review system. This is like other user review systems that have become popular on many large websites such as Amazon, Yelp and many other websites where the users can give a review of the business, products or other users.

Each time you play a match you will be able to rate the following 4 aspects of your opponent in relation to that match.

Please choose carefully and be fare to your opponent. If a player receives a high number of 1 Star peer reviews from their opponents they may be banned from playing in future challenge ladders.

Off court demeanour. (Did the player behave in a sportsmanship like manner?)
On court demeanour. (Did the player behave in a sportsmanship like manner?)
Punctuality of the player. (Did the player arrive ready to play as agreed?)
Would you recommend this player to other players?

1 Star = Did not meet expectation
2 Stars = Barely met expectation
3 Stars = Sufficiently met expectation
4 Stars = Exceeded all expectations
5 Stars = Would highly recommend to other players

Player review results are private and confidential. The system administrators are the only people who will see results of the player review system.


3: Ladder Administrator Help

How do I create a new My Tennis Challenge Ladder?

VIDEO ON HOW TO CREATE A NEW CHALLENGE LADDER
1: After you Login select Administration Mode from the top menu.
2: Select Create a New Challenge Ladder from the Administrator Panel.
3: Complete all the fields to create a new challenge ladder. (Please note: This information will be publicly view-able and linked to you).
4: After successfully creating a new Challenge Ladder you need to add players and promote your Challenge Ladder so other players join.

How can I add players to My Tennis Challenge Ladders?

Go to the Add or Import New Players Tab in your Administrators Panel.
To Import a list of players you have on your computer.
1: Download the myplayers.csv template file and open it using Microsoft Excel or another program on your computer.
2: Complete all the player details; One player per row. There are two example entries in the Template file so replace them with your player details you wish to upload. You can import as many players as you like.
3: Once you are done entering all your player details save the file as a .CSV file. (Please take note of where you save this file to).
4: Click on the Choose File to upload button and select the myplayers.csv file that you just downloaded and entered all your player details into.
5: Click the Create Players button to complete the import of all your players.
or you can enter players one at a time from the same screen.

How can I allocate players to one of my restricted My Tennis Challenge ladders?

1: Go to the My Players Tab in your Administrators Panel.
2: Select players you wish to add to a Challenge Ladder by selecting the players' check box next to the player. You can find a particular player by using the Search field.
3: Select the Challenge Ladder you want to add the players to from the drop down list field at the bottom of the page which contains all the challenge ladders that you have created.
4: Click Add these Players Now button.

How can I invite other players to one of my restricted My Tennis Challenge ladders?

VIDEO ON HOW TO INVITE PLAYERS TO JOIN MY CHALLENGE LADDER
1: Go to the ladder in your administration panel.
2: At the bottom of the ladder click on "Show Invite Code" button.
3: Copy the code to your clip board.
4: Create an invitation and paste the copied code using your regular email program and send to whoever you want to invite to join your ladder.
5: Users click on the pasted URL in the email, if they are not logged in they will be asked to login or register as a player first.
6: They register or login and go to your ladder.
7: At the bottom of your ladder the player clicks on the Send joining request button.
8. You as the ladder administrator will receive the notification for the new request.
9. You visit your ladder and click on the "Accept joining requests" button.
10. You select the players you wants to accept and join your challenge ladder and click the Submit button.
11. Notifications will be sent to all the accepted players.

Can I purchase Credits and allocate them to my players for my Challenge Ladders?

Yes. You can purchase as many player credits as you like and allocate them to players you have uploaded.

How can I make a printout of my Challenge Ladders?

Make sure you are logged in as the administrator. Select the challenge ladder you want to print. Just under the Ladder Location heading there will be a Print Ladder link and icon. Clicking on this will create a printable ladder with the ladder name, current date, time and unique web address of your ladder.